Weather & Reports

ASHRAE weather data isn’t updating to the correct location

If Basis of Design > Weather shows the wrong location or returns distant weather stations, the weather query may not have refreshed.

To force a refresh:

Go to Basis of Design > Weather.
In the Project Address field, enter a different address (for example, a nearby location).
Re-enter the correct project address.

Committing a new address reloads the nearby stations and selects the nearest one. Re-entering the address that is already saved does nothing, which is why the workaround goes through a different address first.

While the lookup runs, the Project Address field and the Weather Data Source selectors are disabled, so wait for them to unlock before step 3. If the lookup takes more than 30 seconds, HVAKR shows Weather lookup is taking longer than expected. You can edit the address and try again. and unlocks the field.

An export is stuck generating or failed

Every export type (PDF, CSV, ZIP archives of CSV files, DOCX, XML, and JSON) is generated the same way. Generation runs in the background, each attempt is capped at 30 minutes, and HVAKR retries a failed attempt automatically before giving up. A long run (10+ minutes) usually reflects project size or complexity rather than a failure.

While an export is generating, its row in the Exports table shows a Loading… placeholder and can’t be downloaded or deleted. The table updates live: you don’t need to refresh the page.

If the final attempt fails, the row’s name changes to Failed to generate. A failed row can’t be downloaded or deleted. If you checked Notify me when complete when you created the export, an Export “…” failed notification also arrives in your Inbox.

The Export Drawing dialog disables Export when the canvas has no content. If a Drawing export still finds no content when the server generates it, it doesn’t fail. Its row reads (Nothing to export) after the export name, for example Zones Drawing (Nothing to export). The row can’t be downloaded, but you can delete it. Drawing exports always notify the person who created them, so a Nothing to export notification also arrives in your Inbox. Add content to the canvas and export it again.

If an export is stuck or failed:

Wait for the Loading… row to resolve: a large report can legitimately take 30 minutes or more with retries.
Once the row reads Failed to generate, create the export again with Create Export. Narrow the scope with the include checkboxes if the project is very large.
If it fails again, contact HVAKR support: we can clear the stuck job and run the report on your behalf.

See PDF Export for report options and formats.